1. Introduction

Welcome to Liberty Hall. These Terms and Conditions (“Terms”) govern your use of our website and services, both online and at our physical locations in the United Kingdom. By accessing or using our services, you agree to be bound by these Terms.

2. Services

We offer a range of clinical and beauty treatments. Our services are provided by qualified professionals to ensure the highest standards of care and safety.

3. Appointments

3.1 Booking

Appointments can be booked online through our website, over the phone, or in-person at our location.A confirmation email or message will be sent 24 hours prior to your appointment.

3.2 Cancellation and Rescheduling

Cancellations or rescheduling must be done at least 24 hours before the scheduled appointment time.Cancellations made less than 24 hours in advance will incur a cancellation fee of 25% up to the full amount of the treatment booked if we are unable to fill the reserved slotNo-shows will be charged the full service fee.

4. Payments

4.1 Payment Methods

We accept payments via credit/debit cards, PayPal, and cash (for in-person services).Payments for online bookings must be made at the time of booking.

4.2 Refunds

Refunds are only provided for cancellations made in accordance with our cancellation policy.

No refunds will be issued for completed services, however should a client receive an unsatisfactory treatment we will investigate further and aim to resolve the matter promptly

Refunds - Products

We cannot offer refunds on any products or prescription medications sold due to health, safety and hygiene reasons. If there is a fault with a product we will return to the manufacturer for review.

5. Client Responsibilities

5.1 Medical Conditions

Clients must inform us of any medical conditions, allergies, or contraindications prior to treatment.

We reserve the right to refuse service if we deem it unsafe to proceed with treatment based on the client’s health information.

5.2 Conduct

Clients are expected to behave respectfully towards our staff and other clients.We reserve the right to refuse service to clients displaying inappropriate or abusive behavior.

6. Liability

We are not liable for any adverse reactions or injuries resulting from our treatments if full disclosure of relevant medical history and conditions is not provided by the client.Our liability for any claim related to our services is limited to the amount paid for the service in question.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website.Your continued use of our services after any changes signifies your acceptance of the revised Terms.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at Liberty Hall.

0116 2353783

[email protected]